Privacy Policy

1. Introduction

Welcome to Vamp Mobility, Inc. ("Vamp," "we," "us," or "our"). We are committed to protecting your privacy and being transparent about how we collect, use, and share your personal information. This Privacy Policy explains our data practices for the Vamp rideshare platform and related services.

This policy applies to all users of our services, including riders, drivers, and visitors to our website and mobile applications.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, profile photo, and payment information when you create an account.
• Identity Verification: Driver's license, vehicle information, insurance documents, and background check information (for drivers).
• Ride Information: Pickup and drop-off locations, ride preferences, and special requests.
• Communications: Messages, feedback, and support requests you send to us.

2.2 Information We Collect Automatically

• Location Data: Precise location information from your mobile device when you use our services, including GPS coordinates, IP address, and WiFi access points.
• Device Information: Device type, operating system, unique device identifiers, mobile network information, and app version.
• Usage Data: Pages viewed, features used, time and date of access, app interactions, and crash data.
• Transaction Data: Ride history, payment transactions, promotional code usage, and refund information.
• Sensor and Camera Data: Data from vehicle cameras and sensors for safety monitoring and AI-powered features (with appropriate notice and consent).

2.3 Information From Third Parties

• Background check providers (for driver verification)
• Payment processors and financial institutions
• Third-party services you choose to connect with your Vamp account
• Marketing partners and analytics providers

3. How We Use Your Information

We use your information to:

• Provide Services: Match riders with drivers, process payments, provide customer support, and enable core rideshare functionality.
• Safety and Security: Verify identities, conduct background checks, monitor rides for safety incidents, and prevent fraud and illegal activity.
• AI and Automation: Power our AI-driven safety monitoring systems, autonomous vehicle features, and predictive analytics to improve service quality.
• Communications: Send ride receipts, service updates, promotional offers, and respond to your inquiries.
• Improve Services: Analyze usage patterns, conduct research, develop new features, and optimize our platform.
• Legal Compliance: Comply with laws, regulations, legal processes, and governmental requests.
• Marketing: Personalize your experience, show relevant advertisements, and send promotional communications (which you can opt out of).

4. How We Share Your Information

4.1 With Other Users

We share limited information between riders and drivers to facilitate rides, including name, profile photo, vehicle information, pickup/drop-off locations, and contact information (phone number may be masked).

4.2 With Service Providers

We share information with third parties who perform services on our behalf, including payment processing, background checks, customer support, data analytics, marketing, and cloud storage.

4.3 For Legal Reasons

We may disclose information to comply with legal obligations, respond to lawful requests from government authorities, protect our rights and safety, prevent fraud, and enforce our Terms of Service.

4.4 With Your Consent

We may share your information with other parties when you give us permission, such as connecting third-party apps or sharing your ride details with friends.

4.5 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.6 Advertising Partners

We may share or "sell" personal information to third parties for targeted advertising purposes. You have the right to opt out of this sharing under applicable privacy laws.

5. Your Privacy Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we have about you.
• Correction: Request that we correct inaccurate information.
• Deletion: Request that we delete your personal information (subject to certain exceptions).
• Opt-Out of Sale/Sharing: Opt out of the sale or sharing of your personal information for targeted advertising.
• Opt-Out of Marketing: Unsubscribe from promotional emails and push notifications.
• Location Data: Control location permissions through your device settings.
• Data Portability: Request a copy of your data in a portable format.

To exercise these rights, contact us at digital@vamp.app or through your account settings.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we must retain it for legal, safety, or security reasons.

7. Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, where data protection laws may differ. We take appropriate safeguards to ensure your information remains protected.

10. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your browsing activities, personalize content, remember preferences, and analyze usage. You can control cookies through your browser settings.

11. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and app, and updating the "Last Updated" date. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

12. State-Specific Privacy Rights

California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete information, and the right to opt out of the sale/sharing of personal information.

Other States

Residents of Virginia, Colorado, Connecticut, and other states with comprehensive privacy laws may have similar rights. Please contact us to exercise your rights.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: