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Help Center

Find answers and get support.

Frequently Asked Questions

How do I request a ride?

Open the Vamp app, enter your destination, and tap "Request Ride." You'll see an upfront price before confirming. Once matched, track your vehicle in real time.

How does pricing work?

Vamp uses upfront pricing — you see your fare before you ride. We never surge price. The price you see when you request is the price you pay.

Are all rides in electric vehicles?

Yes. Every Vamp ride is in a Tesla. Our entire fleet is emission-free.

How do I schedule a ride in advance?

Tap "Reserve" in the Vamp app, select your pickup date and time, enter your destination, and confirm. You can schedule rides up to 7 days ahead.

What safety features does Vamp have?

Every ride is monitored 24/7 by AI safety systems and trained specialists. You can share your trip with friends and family, and access emergency assistance directly in the app.

How do I update my payment method?

Go to Settings → Payment Methods in the Vamp app. You can add, remove, or update credit cards and other payment options.

What if I left something in a vehicle?

Go to your ride history in the app and tap on the ride. Select "I lost an item" and we'll help coordinate its return.

How do I delete my account?

You can request account deletion through the app under Settings → Account → Delete Account, or visit our account deletion page.

Quick Links

Contact Support

Can't find what you're looking for? Our support team is here to help.

Email: info@vamp.app

We typically respond within 24 hours.