Always confirm the driver's name, photo, vehicle make, model, and license plate before getting in. The Vamp app displays all of this information clearly so you can match it to the car in front of you.
Wait indoors or in a well-lit area until your driver is about to arrive. Avoid standing at the curb with your phone out, especially at night.
Use the "Share Trip" feature to let friends or family follow your ride in real time. They'll see your route, ETA, and driver details — all without needing to ask.
Keep your phone charged and within reach during your ride. The Vamp app gives you quick access to trip sharing and direct contact with our safety team.
If something doesn't feel right during your ride, trust your gut. You can always ask the driver to pull over in a well-lit, public area or contact our support team directly through the app.
Always buckle up, no matter how short the trip. Seatbelts are the single most effective safety device in any vehicle.
Your ratings help us maintain high safety standards. If something felt off during your ride, let us know through the rating system or by reporting a concern directly.
If you experienced or witnessed anything unsafe, report it through the app immediately. Our safety team reviews every report and takes action to protect the community.
If you're in immediate danger, always call 911 first.
You can also reach our safety team anytime:
Email: info@vamp.app